Verzendbeleid

We want your order to reach you safely, quickly, and with as little hassle as possible. All orders are carefully packed before being handed over to DHL for delivery.

Order Processing

Orders are normally processed within [1–3 business days] after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation containing your DHL tracking information, where available.

Please note that orders placed on weekends or public holidays may begin processing on the next business day.

Delivery Times

Delivery times depend on your destination and the shipping service selected at checkout.

Estimated delivery times are:

• UK: [2–5 business days]
• Europe: [3–7 business days]
• International: [5–12 business days]

These timeframes are estimates rather than guaranteed delivery dates. Delays can occasionally occur because of customs, weather, peak periods, carrier disruptions, or circumstances outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, order size, weight, and the shipping option available for your location.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Tracking Your Order

After your parcel has been dispatched, you can use the DHL tracking number provided in your shipping confirmation to follow its progress.

Tracking information may take a little time to appear after the parcel has been collected by DHL.

Customs & International Orders

International customers may be responsible for customs duties, import taxes, handling charges, or other fees imposed by the destination country.

These charges are not included in your order total unless specifically stated at checkout. As these fees are determined by local authorities, we are unable to predict or control them.

Customers are responsible for providing a complete and accurate delivery address and for complying with any applicable import requirements.

Delivery Issues

If your tracking information shows that your parcel has been delivered but you cannot locate it, please check around your property and with neighbours or anyone who may have accepted the parcel on your behalf.

If you still cannot find your order, contact us as soon as possible and we will help you investigate the issue with DHL.

If your parcel is delayed, damaged, or appears to be lost in transit, please contact us so we can assist with the next steps.

Incorrect Delivery Information

Please make sure your shipping details are correct before completing your order.

If you provide an incorrect or incomplete address and the parcel needs to be redirected, returned, or reshipped, additional delivery charges may apply.

Once an order has been dispatched, we cannot guarantee that delivery details can be changed.

Delays Outside Our Control

While we work hard to ensure orders are dispatched promptly, we cannot be held responsible for delays caused by events outside our reasonable control, including severe weather, customs delays, strikes, public holidays, transportation disruptions, or other unforeseen circumstances.

We will always do our best to assist you if an unexpected delivery issue occurs.

Contact Us

If you have a question about your shipment, please contact us at admin@kerenzas.com and include your order number so we can assist you as quickly as possible.

Thank you for choosing Kerenzas.